Shared machines, simple rules

Acceptable use.

A cloud agent runs real programs on machines we pay for, and every agent, in the cloud or on your Mac, uses Murmello's servers and storage, which other people use too. This policy exists so that stays workable. It is part of the terms of service.

Effective October 31, 2026 · Tomas Godoy Pastore · support@murmello.ai

What Murmello's cloud is for

Running your own software development work: building, testing, debugging and editing your own projects, with a coding assistant, continued from your Mac. That is the whole intended use. If what you are doing looks like that, you are fine.

Do not

• Attack or interfere with anything. No denial-of-service traffic, port scanning, intrusion attempts, credential stuffing, spam or bulk unsolicited messaging, from our infrastructure or against it.
• Try to escape the boundary. Do not attempt to break out of an agent's machine or virtual machine, get around an agent's network rules, reach another user's agents or data, or escalate privileges on our systems or our providers'. Security research against your own agents is welcome — tell us what you find at support@murmello.ai rather than exploiting it.
• Use it as general-purpose hosting. Agents are for development, not a place to run a public website, a game server, a bot, a proxy or VPN exit, a file-sharing endpoint, or any long-running production service.
• Mine cryptocurrency or run distributed compute. This includes mining, hash cracking, and renting or reselling your agents' compute to anyone else.
• Break the law or other people's rights. No infringing content, no malware distribution, no child sexual abuse material, no material that harasses or threatens, nothing that violates export control or sanctions law.
• Store data you are not allowed to put on a third-party service. That includes data you hold under a confidentiality obligation that forbids it. Murmello is not built or certified for regulated health, payment-card or government-classified data, and you should not put such data into it.
• Evade limits. No creating multiple accounts to collect extra trials, credits or allowances, sharing one account between people, or working around concurrency, credit, storage or rate limits.
• Resell the service. Do not offer Murmello's hosted capacity to third parties as your own product.

Automation and agents

Murmello exists to run coding agents, so automated activity is expected and welcome. What is not welcome is automation aimed at consuming as much free or included capacity as possible, or at keeping agents awake without doing real work. Cloud credits pay for the time a cloud agent is running, and that includes time an agent spends waiting for a model.

You are responsible for what an agent does under your account. An agent acting on your behalf is you, for the purposes of this policy.

Fair capacity

Capacity is finite. We may limit how many agents run at once, delay or refuse starting one, stop an agent's reply when your cloud credits run out, put idle agents to sleep, and archive agents that have been asleep for a long time. None of this deletes your saved work: an agent's versions stay, and its work is saved before it sleeps or is archived.

What we do about problems

Where the situation reasonably allows, we will contact you first and give you a chance to fix it. Where it does not — an active attack, a serious legal risk, or something destabilising the service for other people — we may stop an agent or suspend an account immediately and explain afterwards. Serious or repeated breaches can end your account under the terms of service.

If you think we have got it wrong, reply to us at support@murmello.ai. A human — the same one who wrote this — will read it.

Reporting abuse

To report abuse of Murmello's infrastructure, or content hosted on it, write to support@murmello.ai with enough detail to identify what you are reporting. We investigate every report we receive.